British Airways has improved punctuality of its services significantly. The improvement is attributed mainly to the commissioning of Terminal 5 at Heathrow 2 months ago. Though still lagging behind European rivals, the gap in performance with Lufthansa, Iberia and Air France-KLM has narrowed considerably.

Last year BA’s reputation nose dived with unprecedented flight delays and misplaced luggage incidences. Performance was at its worst towards March end on the occasion of disastrous opening of Terminal 5 when BA had to cancel 500 flights and more than 20,000 bags were lost.

Willie Walsh, BA chief executive is the most relieved person after weathering severe criticism over fiasco of T5 opening. He proudly declared that BA’s punctuality and baggage performance has shown significant improvement and the check-in queues at the Terminal have considerably shortened.

BA’s services will be tested for sustenance in the summer in July and August when passenger traffic will be at its peak. It will also face the challenging task of moving long-haul flights from Terminal 4 to Terminal 5 during September, October.

Since April, 75 per cent of BA flights departed within 15 minutes of scheduled time, compared to 69 per cent April 2007. Fifteen minutes is the aviation industry standard for punctuality. In June, 72 per cent of flights departed as per schedule compared to 55 per cent last year. Performance could have been better than 72 per cent, but for the delays caused by US president George Bush’s trip to London that resulted in the cancellation of 53 flights. BA has set a target of 80 per cent as service standard from June onwards, specifically at Terminal 5.

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